1. What does Caseria Online sell?
Caseria Online specializes in custom phone cases and mobile accessories. We offer personalized phone cases, trendy accessories, chargers, cables, screen protectors, and more.
2. Can I customize my own phone case?
Yes! You can customize your phone case using your own photos, names, logos, artwork, or designs to create a unique case specially made for you.
3. How do I place a custom order?
You can place your order directly through our website or contact us through our social media platforms. Simply send us your preferred design or photo, and we will assist you with the customization process.
4. What phone models are supported?
We support a wide range of phone models including:
- iPhone
If your model is not listed, feel free to contact us for assistance.
5. How long does it take to process my order?
- Orders placed before 2:00 PM will be shipped on the same day.
- Orders placed after 2:00 PM will be shipped on the next working day.
6. Which courier service do you use?
All parcels are shipped using J&T Express.
7. How long does delivery take?
Delivery usually takes a few working days depending on your location and courier service operations.
8. Will I receive tracking information?
Yes. Tracking details will be provided once your order has been shipped.
9. Can I visit your physical stores?
Yes! We currently have 3 outlets located in Penang:
- Lotus’s Kepala Batas
- Lotus’s Bagan Ajam
- Lotus’s Sungai Dua
10. What payment methods do you accept?
We accept various payment methods depending on the platform, including online banking, debit/credit cards, and e-wallet payments.
11. Can I cancel or change my order?
Order cancellation or changes are only allowed before the order is processed. Customized orders that have already entered production cannot be cancelled or modified.
12. What if I receive a damaged or wrong item?
Please contact us immediately with your order details and photos of the item received. Our team will assist you as soon as possible.
13. Are custom phone cases refundable?
Due to the personalized nature of custom products, custom phone cases are generally non-refundable and non-exchangeable unless there is a manufacturing defect or wrong item sent.
14. How can I contact Caseria Online?
You can contact us through:
- Website contact form
- Social media platforms
- Directly at our outlets